Privacy Policy

Effective Date: 06-06-26 Last Updated: 06-06-26

Big Sports Inc., doing business as ItsRealBig ("ItsRealBig," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have. It applies to itsrealbig.com and any related pages, forms, checkout flows, and SMS/text messaging programs we operate.

By using our website or submitting your information through any of our forms, you agree to the practices described in this Privacy Policy.

1. Who We Are

ItsRealBig is a sports nutrition and supplement brand offering clinically dosed supplements, apparel, coaching/training sessions, and related fitness events. Our contact details are:

Company: Big Sports Inc. (d/b/a ItsRealBig)

Mailing Address: 1006 Mantua Pike, Woodbury Heights, NJ 08097

Email: [email protected]

Phone: (302) 499-3370

2. Information We Collect

We collect the following categories of information:

Information you provide directly:

Identifiers such as your name, email address, phone number, and shipping/billing address

Order and transaction details (products purchased, subscription preferences)

Account login credentials, if you create an account

Booking and coaching information when you request a training session

Communications you send us (support requests, form submissions, reviews)

Payment information:

Payment card details are collected and processed by our third-party payment processors. We do not store full payment card numbers on our systems.

Information collected automatically:

Device and usage data such as IP address, browser type, pages visited, referring URLs, and time spent on the site

Cookies and similar tracking technologies (see Section 7)

We do not knowingly collect sensitive personal information beyond what is necessary to fulfill orders and provide services.

3. How We Use Your Information

We use your information to:

Process and fulfill orders, subscriptions, and returns

Schedule and manage coaching/training sessions and event bookings

Send transactional messages (order confirmations, shipping updates, appointment reminders)

Send marketing and promotional communications where you have opted in

Respond to your questions and provide customer support

Operate, maintain, and improve our website and products

Detect and prevent fraud and comply with legal obligations

4. SMS / Text Messaging Program

When you provide your mobile phone number and opt in through one of our forms, you consent to receive text messages from ItsRealBig. This section governs that program.

Types of messages. Depending on the program you opted into, messages may include transactional/customer-care messages (such as booking confirmations, appointment reminders, order and shipping updates) and/or marketing and promotional messages (such as offers, new product announcements, and subscription reminders).

Consent. By submitting your number and checking the consent box, you agree to receive the message types described at the point of opt-in. Consent to receive marketing text messages is not a condition of any purchase.

Message frequency. Message frequency varies based on your activity and the program you joined.

Cost. Message and data rates may apply, depending on your mobile carrier and plan.

Opt-out. You can cancel at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and you will no longer receive text messages from that program. To rejoin, sign up again as you did initially.

Help. Reply HELP for assistance, or contact us at [email protected] or (302) 499-3370.

Carriers. Carriers are not liable for delayed or undelivered messages.

Mobile information sharing (carrier-required). No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and message delivery providers, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Your Information

We do not sell your personal information. We share information only in these limited situations:

Service providers: With vendors who perform services on our behalf — payment processing, order fulfillment and shipping, hosting, analytics, customer support, and SMS/email delivery — who are bound to use it only to provide those services.

Legal and safety: When required by law, subpoena, or to protect our rights, safety, or property.

Business transfers: In connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

As stated in Section 4, text messaging opt-in data and consent are never shared with third parties for marketing purposes.

6. Your Privacy Rights

Depending on where you live, you may have rights to:

Access the personal information we hold about you

Request correction or deletion of your information

Opt out of marketing communications

Opt out of the "sale" or "sharing" of personal information (note: we do not sell personal information)

California residents have specific rights under the California Consumer Privacy Act (CCPA/CPRA). To exercise any of these rights, contact us at [email protected]. We will not discriminate against you for exercising your rights.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and measure marketing performance. You can control cookies through your browser settings, though disabling them may affect site functionality.

8. Data Retention

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children's Privacy

Our products and website are intended for adults 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

11. Third-Party Links

Our site may link to third-party websites and brands (including affiliated event sites). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted, with the "Last Updated" date revised accordingly. Your continued use of the site after changes constitutes acceptance.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Big Sports Inc. (d/b/a ItsRealBig) 1006 Mantua Pike, Woodbury Heights, NJ 08097 Email: [email protected] Phone: (302) 499-3370